FREE UK SHIPPING ON ORDERS OVER £25!

FAQs

 

What methods of payment do you accept?

I accept Credit and Debit cards, Paypal and bank transfers.

I accept payments through PayPal, however, you DO NOT NEED a PayPal account to make a purchase. You can enter card payment details as a paypal guest. Any questions, please do not hesitate to contact me. 

I can not accept cash or cheque payments.

Card logos

 

Shipping in the UK?

Shipping within the United Kingdom normally takes 3-6 business days to arrive and will be sent via ROYAL MAIL.  Please always double check your shipping address during checkout to avoid problems. 

 

Do you ship outside the UK?


International shipping is currently unavailable, without prior request. 

 

What is your return policy?

 

Returns or exchanges are not a problem. Please contact me if you'd like to make a return and I'll provide you with the return address and information. Returns must be sent back within 7 days of you receiving your items, unworn, undamaged, and in the original gift boxing. I will issue you a refund as soon as I receive the returned item from you. 

Please note that earrings can not be returned due to health and safety.

 

Do you take custom orders?


Unfortunately, at this time I cannot complete any custom order requests. I will post updates asap if that ever changes. I appreciate your understanding!

 

What happens if my package is lost or damaged in transit?


In the unlikely event that this happens, please contact me right away via email. ALL ITEMS ARE SENT TRACKED. I will do everything in my power to correct the situation for you. Moonstone Dragonfly is not responsible for lost packages in cases where the buyer has provided the wrong address. Please always double check your shipping address before checking out, and email me right away if any changes need to be made before your package is shipped. 

 

What's the best way to care for my jewellery? 

Avoid submerging your jewellery in water. Keep your jewellery safe/clean by removing it before using any chemicals, perfumes, cleaning agents, hair sprays, etc. Please also be aware of body lotions/oils on your skin that may come into contact with your item. Store in a dry area when not in use (do not store it in the bathroom). If needed, you can wipe your jewellery gently with clear soap and water, and gently dry it off immediately. If there is a fingerprint or smudge on the resin, you can wipe it off easily with a lens or jewellery cloth. 

Avoid crystal jewellery being stored in direct sunlight. 

Safety Information

Please note - may contain small parts. Although the hardened resin is not toxic, please do not consume (Makes me laugh that I need to write this!). Not suitable for young children, unless stated otherwise on the product's listing. 

 

What is Moonstone Dragonfly doing to minimise plastics and support our environment? 

When SO Curious Jewellery Designs and Souls Karma merged into Moonstone Dragonfly, I redesigned all packaging, presentation and shopping materials to minimise the use of plastic or non-recyclables. So the new range of natural, pretty gift boxes are all made from recycled materials. The shipping materials that your items are posted in will be recyclable or are being reused to save adding more to the environment. This enables me to continue providing free shipping.

 

How do I contact you?


Please email me (Sharley) at themoonstonedragonfly@gmail.com, phone or message 07826 591179 or complete a contact form using the link at the bottom of the page.

Find me on Instagram or Facebook.